billing explanation

How to verify the balance in your portal:

1. Contact the Billing Department: If you have any questions, feel free to call the Billing Department for clarification.
2. Check for any statements: Look in your patient portal for any statements that may have been posted.
3. Notification of Statement Creation: You will receive a notification once a patient statement has been created.
4. Possible Reasons for Balance Changes: The balance may include missed copays or remaining amounts after insurance processes your claim.
5. Payment Assistance: If you are having difficulty paying your balance, contact the Billing Department. They are happy to help you set up payment arrangements.

Fees

• Cancelled appointment charges 
  • A late cancellation charge is the equivalent of the cost of the session.
  • Example: If a 60-minute appointment is cancelled with less than 24 business hours’ notice, the charge will be $240 for the 60-minute session.
• Late Fees 
  • If a client’s payment is overdue by more than 30 days, a late fee of $25 will be applied each month, until payment is made or an acceptable payment arrangement is made.
• Outstanding Balances 
  • If a payment is overdue by more than 30 days and the balance exceeds $100, a $25 late fee will be applied each month.
  • All appointments will be cancelled, and no future appointments can be scheduled until the outstanding balance is paid in full or a mutually agreed-upon payment arrangement is made.
  • If a payment is overdue by more than 60 days, the same $25 late fee applies, and all appointments will be cancelled. Future appointments will not be scheduled until the outstanding balance is paid in full or a mutually agreed-upon payment arrangement is made.

Patient statements are sent under the following conditions:

1. Every 30 days: Statements are issued regularly every 30 days.
2. After a patient payment is received: A statement will be sent after any payment has been made by the patient.
3. Once there is a balance: A statement is triggered when there is an outstanding balance on the patient’s account.
4. Paper or electronic option: Patients can choose to receive their statements either in paper form or electronically. Contact the billing department if you have a preference.
5. Balance changes: After a statement is generated, the balance may increase if additional claims are received from insurance or if any missed copays are identified, potentially increasing the original balance reflected on the statement.