Healing Hearts Family Counseling Center. Psychotherapy Madison, WI

Sun Prairie - (608) 834-1122

Delafield - (262) 649-2171

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Where Hope for Healing Begins

LOCATIONS: 2574 Sun Valley Dr. Suite 207 Delafield, WI   •   1268 W. Main St. Sun Prairie, WI   •   Monday – Friday: 8:00 am-4:00 pm

treatment plan expectation

If you need to cancel, please give us at least 48 hours notice.

  • Please be mindful of your start and end time. If you are going to be late, give us a call/shoot me a message ASAP! If I start to notice a repeated pattern, we will discuss making changes to your schedule to fit your needs. New appointment times, though, are not guaranteed.
  • To make changes to your schedule (To change: recurrence, cancel, in person/tele, length, day, reschedule, etc.) please talk to me first and we will set time aside in our session to discuss the changes. The front office will always verify changes with me, so it is helpful to have that conversation with me first.
  • If your child was driven to session by someone other than themself (you, a grandparent, nanny, etc.) that person needs to wait in the waiting room or the parking lot. For safety reasons, you cannot leave. If your child is in a telehealth session, you need to be able to answer your phone the first time I call. If I cannot get a hold of you in a reasonable amount of time, we will discuss moving appointments in-person for your child’s safety.
  • Telehealth appointments are not able to be held if the sound or camera are not working, you are in a moving vehicle, or in an unsecure location. If this happens, I will end the appointment and work to reschedule you within the week. If that is not possible, the appointment will be considered a late cancellation.
  • We are unable to provide telehealth services if you are outside of Wisconsin.
  • 48 business hour cancellation policy – If you need to cancel, please give us at least 48 hours notice.
    • It is helpful if you inform us if you need to cancel and why
    • Leave a voicemail with front office if no one is available 
    • If you need to cancel, please give us at least 48 hours notice
    • Canceling less than 48 business hours may result in a charge
  • If you have three late cancellations or no call no shows within a six month period, it is considered a voluntary discharge from services and your file is closed.
  • Sickness policy
    • If you come in to the clinic sick or have family members at home who are sick, we will have you switch to telehealth if appropriate 
    • In the future, if you continue to come in sick, the appointment will be canceled and considered a late cancellation